We always advice to have a meet and greet before a job starts to get to know the pet. However if the pet owner does not inform of potential aggressiveness of the pet and it turns unacceptably aggressive after the pet owner leaves it with the pet sitter, resulting in the pet being forced to be handed over to a shelter or caged pet hotel, the pet owner will be responsible to pay for full pet hotel fees or shelter fees that has been incurred.

You might be interested in

What are the terms of use?