Why is my payment held?

Occasionally , we may receive a complaint from the financial institution that a transaction is fraudulent and the job was not performed, and could be due to a fake or fraudulent credit card transaction. We will inform you when we are informed by the payment gateway company that the payment for your jobs with the affected owner will be held temporary.

The investigation with the financial institution can take up to 180 days before we are cleared to release the money to you as we too will be unable to receive that money from the payment gateway company as well.

If you believe the transaction is genuine, do update us and you can continue to engage the pet owner outside of our platform till the issue is resolved.


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